Complaints procedure

Medipex aims to provide a professional service to every customer, delivered by staff with the knowledge and experience to give the help and advice appropriate to their requirements. Every enquiry/conversation is treated as confidential. Each customer is given a named, primary contact, who will ensure a prompt response to their enquiries. We pride ourselves on providing excellent customer service, however we also appreciate that sometimes things do go wrong and in those circumstances we want to hear from you as soon as possible so that we can put things right.

Who to contact in case of complaint

The Medipex Complaints Manager (CM) is Clare Steele-Childe, Medipex Ltd, 4100 Park Approach, Thorpe Park, Leeds, LS15 8GB who can be contacted Monday – Wednesday on 0113 397 0963. Following on from a telephone conversation, please confirm the nature of the complaint in writing either by letter or by email at, stating clearly the nature of the complaint, the date on which the incident occurred and the parties involved. All the complainants must provide their name, (job title if applicable) address and contact details so that they can be contracted for follow up. The CM has responsibility for logging complaints and managing the procedures for handling and considering complaints and will ensure that:

The complaints procedure

Complaints received regarding Medipex suppliers will be passed directly to them to be dealt with but Medipex will follow up to see if they have been satisfactorily rectified.