Training and Publications
2009 Finalists

Kevin Channer of Sheffield Teaching Hospitals NHS Foundation Trust, Angela Earnshaw of Barnsley Hospital NHS Foundation Trust and Anne Wood of Leeds Teaching Hospitals NHS Trust were the runners-up in this category.

2009-Finalists-Channer, developed by Kevin Channer, Carole Evans and Fiona Coates in collaboration with Medcom Ltd, is an online training resource for training a wide range of medical staff in how to carry out, interpret and report on electrocardiograph (ECG) traces. The 12 lead electrocardiograph is the most basic and important of the non-invasive cardiac tests. It is recorded at the bedside and used immediately to inform diagnostic and management decisions in patients with a suspected heart attack or palpitations. It can be recorded by ambulance staff, GP practice nurses, all in the Accident and Emergency department and by cardiac technicians and doctors on-call. All these staff need to be confident in recognising normal traces from abnormal traces so that patients receive appropriate treatment promptly. has three levels and over 300 real-life ECGs populate the system so that realistic training and high-quality training to be provided to all which they can work through at their own pace. Being web-based, can be easily used by any healthcare worker at a time convenient to them.


Your Choice, Their Choice, is a customer service organisational development programme developed by Angela Earnshaw. It aims, through a DVD, to facilitate customer service standards to be developed in departments for managers and staff to receive training on customer service/customer care and this to be followed up with the establishment of customer care champions who will take on the role of monitoring performance against standards and embedding good practice. The DVD, which was filmed in the hospital, tells the story of a patient who has had a poor customer experience at the Trust, depicting examples of both good and poor practice relating to the attitude and behaviour of staff whilst dealing with patients. A pilot of the programme has already demonstrated significant benefits in relation to customer service and care.


Anne Wood and the neonatal outreach team were finalists for their work developing an educational package for parents to teach them about short-term nasogastric feeding and establishing regular patterns of feeding. Short-term nasogastric feeding within neonatal community care is a relatively new and untapped practice. The training materials which have been developed include a risk assessment plan, guidance for the nursing and medical staff, and an information booklet for parents. The impact of the work to date within Leeds has meant that a total of 45 babies have been discharged home early, leading to a reduction of 446 hospital days stay. Nationally, this could increase the availability of neonatal unit cot space availability and reduce the need for the transfer of vulnerable infants.